Write articles once – they appear as a searchable public help centre and simultaneously serve as the knowledge source for the AI bot. Collections, search, and feedback included.
The key capabilities of this feature at a glance.
Articles neatly grouped, with full-text search for customers.
The AI only uses published articles – drafts stay internal.
"Was this helpful?" shows you where content is missing.
One source for self-service and AI answers – no maintaining in two places.
What happens behind the scenes – in three steps.
Compose in the editor, sort into a collection.
Go live – instantly available in the help centre and indexed for the AI.
Customers find it via search; the bot cites it as a source.