A clear dashboard shows the numbers that matter: conversations handled, cases solved by AI, handoffs to the team, ratings, recommended products and more – per channel and over time.
The key capabilities of this feature at a glance.
How many cases does the AI solve alone, how many go to the team?
Chat, email and social broken down separately.
Satisfaction, star distribution and AI feedback in one place.
Daily development as an at-a-glance curve.
What happens behind the scenes – in three steps.
Every conversation feeds the analytics with zero extra work.
All metrics cleanly visualized – no setup needed.
Spot gaps, peak times and what customers really want.