Instead of switching between tools, your team sees relevant order and customer data directly in the conversation panel. The AI can also factor in relevant context – for more accurate answers.
The key capabilities of this feature at a glance.
Important customer and order info alongside the conversation.
Everything in view without opening a second system.
The bot can include relevant order context in its answers.
Missing details like email can be added directly.
What happens behind the scenes – in three steps.
The context panel loads available customer and order data.
Team and AI have the necessary background immediately.
Replies fit the specific order rather than staying generic.