Instead of programming prompts, you store your guidelines in plain text in the settings. In the test console you ask a sample question and immediately see the answer and sources – without a real conversation.
• Don't offer phone support.
• Always hand off to the team for formal withdrawal.
• Casual & friendly, but concise.
The key capabilities of this feature at a glance.
"Don't offer phone support" – just write it down; the bot follows it.
Each workspace has its own guidelines and tone.
Enter a sample question, check the answer and sources – no live chat needed.
Changed rules apply from the next answer.
What happens behind the scenes – in three steps.
Store your guidelines as text in the settings.
Ask a sample question and see the bot response with sources.
Adjust the rules until the tone feels right – then go live.