When a case is handed off to a human or needs attention, Vela notifies your team by email. No waiting request goes unnoticed – even outside active inbox time.
Lena M. is waiting for a reply – the AI has handed the case over to you.
Go to conversation →The key capabilities of this feature at a glance.
The moment the AI hands off to a human, your team is notified.
Nothing slips through even with the inbox closed.
From the email you jump directly to the right conversation.
Faster intervention, happier customers.
What happens behind the scenes – in three steps.
A handoff or a waiting case triggers a notification.
The responsible team receives a notification.
One click leads directly to the conversation.