Support via Help Center and Live Chat

If you have questions about our products and services, you can first find answers in our Help Center. If you need personal assistance, you can then start the live chat.

How to contact our support team

• First, search our Help Center for relevant guides and answers.
• Start the live chat if you need individual assistance.
• Send order numbers or screenshots directly in the chat so that we can better understand your request.

Important information

• The live chat is our main support channel for personal assistance.
• We no longer use a separate contact form or public support ticket system.

FAQ

Where can I find answers to frequently asked questions?
In our Help Center, you will find guides and answers from our knowledge base.

How can I get individual assistance?
After searching the Help Center, open the live chat and describe your request to us.