Privacy and Processing of Your Data

Protecting your personal data is important to us. We process personal data confidentially, in accordance with statutory data protection regulations and this privacy policy.

What data we collect

We collect data that you provide to us yourself, for example in our live chat or Help Center. In addition, our IT systems automatically collect technical data when you visit our website.

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

We do not combine this data from server log files with other data sources. We use it to provide and optimise the website in a technically error-free manner.

Cookies

We use cookies to make our website user-friendly, effective and secure. Most cookies are session cookies and are automatically deleted after your visit. Other cookies remain stored on your device until you delete them; they enable us to recognise your browser when you visit again later.

You can set your browser to inform you about cookies, allow cookies only in individual cases, reject cookies generally or in certain cases, or automatically delete them when you close your browser. If you disable cookies, the functionality of our website may be limited.

Live Chat and Help Center

If you contact us via live chat or the Help Center, we process the information you provide and the contact details provided there in order to handle your enquiry and clarify any follow-up questions. We do not share this data without your consent.

Your information remains stored until you request its deletion, withdraw your consent, or the purpose for storage no longer applies, for example after your enquiry has been completed. Statutory retention periods remain unaffected.

Storage period and security

Unless a different storage period is specified, we only store your personal data for as long as the purpose of processing exists. If you make a legitimate request for deletion or withdraw your consent, we will delete your data unless there are legally permissible grounds for further storage.

Our website uses SSL or TLS encryption to protect confidential content that you send to us, such as enquiries. You can recognise an encrypted connection by “https://” and the lock symbol in your browser.

Your rights

• You can request information about the origin, recipients and purpose of your stored personal data at any time, free of charge.
• You can request the correction or deletion of your data.
• You can withdraw consent that you have given at any time by sending an informal email. Processing carried out before withdrawal remains lawful.
• You can receive data that we process automatically based on your consent or for the performance of a contract in a commonly used machine-readable format, or have it transferred to another controller where technically possible.
• You can lodge a complaint with the competent data protection supervisory authority.

Contact regarding data protection

PREMIUM ELITE LIMITED, 36 Grange View, Leeds, England, LS7 4ER is responsible for data processing. If you have questions about data protection, you can contact us by email at info@premiumelite.de.

FAQ

Why do we process technical data?
We need it to display and optimise our website without technical errors.

Can I withdraw my consent?
Yes. Simply send us an informal email. The withdrawal applies going forward.

Is data from the live chat shared?
No, we do not share this data without your consent.