General Terms and Conditions | PremiumElite

PREMIUM ELITE LIMITED 36 Grange View Leeds, England, LS7 4ER Director: Raj Ravinder Singh Tak Register: Companies House (England & Wales) Company No: 15842733 E-Mail: info@premiumelite.de

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between PREMIUM ELITE LIMITED, 36 Grange View, Leeds, England, LS7 4ER (hereinafter "Provider") and the customer (hereinafter "Customer") via the Provider's website.

1.2 These GTC apply exclusively. Deviating, conflicting or supplementary GTC of the Customer shall only become part of the contract if and to the extent that the Provider has expressly agreed to their applicability.

2.1 The subject matter of these GTC is the sale and delivery of digital products and services, in particular premium memberships and access credentials for various online services (hereinafter collectively referred to as "Products").

2.2 The Products offered by the Provider are described in full on the website. The Provider reserves the right to make changes to the product offering.

3.1 The presentation of the Products on the website does not constitute a legally binding offer, but rather an invitation to submit an offer.

3.2 The Customer may submit the offer via the integrated online ordering system. After entering their personal data, the Customer submits a legally binding contractual offer for the Products contained in the shopping cart by clicking the "Buy now" button.

3.3 The Provider may accept the Customer's offer within five days by sending the Customer an order confirmation by email or by delivering the ordered Products to the Customer.

4.1 The stated prices are final prices and include statutory value-added tax.

4.2 The Customer may make payment by credit card, PayPal or other payment methods offered on the website.

4.3 Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

5.1 Digital content is delivered by sending the relevant access credentials or download links by email to the email address provided by the Customer.

5.2 Delivery generally takes place immediately after receipt of payment, but no later than within 24 hours.

5.3 The Customer is responsible for ensuring that their email inbox is functional and that emails from the Provider are not blocked by spam filters.

6.1 The Customer is generally entitled to a statutory right of withdrawal.

6.2 In the case of digital content not supplied on a tangible medium, the statutory right of withdrawal may expire pursuant to Section 356 (5) of the German Civil Code (BGB) once we have begun performance of the contract, the Customer has expressly agreed that performance begins before the expiry of the withdrawal period, and the Customer has confirmed that they thereby lose their right of withdrawal. Regardless of this, we review incoming requests individually for statutory claims, technical issues and possible goodwill solutions.

6.3 If the Customer has questions regarding access, activation, charges or an intended withdrawal, they are requested to contact the Provider's support team via live chat before initiating a payment reversal (e.g. chargeback, PayPal dispute, Klarna dispute or other chargeback).

6.4 A payment reversal initiated without a valid legal basis may, in individual cases, be considered unjustified or abusive and be subject to legal review. The Customer's statutory rights, in particular in the event of a justified withdrawal, justified termination of the contract, warranty claims or other mandatory consumer protection rights, remain unaffected.

- You can notify us of your wish to return via the online withdrawal form or live chat. - Refunds required by law or contract are generally made within 7 business days using the original payment method.

## 7. Statutory liability for defects, warranty

7.1 Statutory liability for defects applies.

7.2 The Customer shall not receive any warranties in the legal sense from the Provider unless these are expressly promised in the order confirmation.

7.3 In the event of access, activation or functionality issues, the Provider must, where required by law, first be given the opportunity to inspect and provide subsequent performance pursuant to Sections 327i and 327l BGB.

7.4 If the Provider incurs additional bank, payment or processing costs as a result of an unjustified payment reversal culpably initiated by the Customer, the Provider may claim these as damages. The chargeback and processing fees regularly charged for this purpose by payment service providers or their banking and payment partners, in particular Klarna, PayPal, credit card companies or other acquirers, generally amount to at least EUR 43.75. The Customer is expressly permitted to prove that no damage or substantially lower damage was incurred.

8.1 The Provider shall be liable without limitation for damages resulting from injury to life, body or health caused by a breach of duty by the Provider, its legal representatives or vicarious agents, as well as for other damages caused by an intentional or grossly negligent breach of duty by the Provider, its legal representatives or vicarious agents.

8.2 For damages resulting from a slightly negligent breach of essential contractual obligations, the Provider shall only be liable up to the amount of damage typically foreseeable under the contract, unless the Customer's claim for damages arises from injury to life, body or health.

The collection, processing and use of the Customer's personal data shall be carried out in accordance with the Provider's privacy policy.

## 10. Applicable law and place of jurisdiction

10.1 These GTC and all legal relationships between the Provider and the Customer shall be governed by the law of the Federal Republic of Germany, excluding international uniform law, in particular the UN Convention on Contracts for the International Sale of Goods.

10.2 If the Customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the Provider's registered office in Leeds, England.

11.1 Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

11.2 Amendments or supplements to these GTC must be made in writing. This shall also apply to the waiver of this written form requirement.