Submit a cancellation or refund request

You can submit a cancellation or refund request to us. We will review your request promptly and inform you by email about the next step.

Right of cancellation for digital content

For digital content that is not delivered on a physical medium, your right of cancellation may expire in accordance with Section 356 (5) of the German Civil Code (BGB). This applies if we have begun fulfilling the contract, you agreed in advance to the start of performance before the cancellation period expired, and you confirmed that you would thereby lose your right of cancellation.

Review of refunds

We review each request individually. In doing so, we consider separately:

• statutory claims,
• possible technical solutions,
• possible goodwill solutions.

There is no automatic entitlement to a refund.

Access or functionality issues

Please contact us before initiating a chargeback, a PayPal or Klarna dispute, or any other payment reversal. In the event of access or functionality issues, we first review support and subsequent performance options.

Unauthorized payment reversals may be subject to legal review. Chargeback and processing fees charged by payment service providers or their banking and payment partners – in particular Klarna, PayPal, credit card companies, or other acquirers – are generally at least EUR 43.75. You may provide evidence that no damage or substantially lower damage was incurred.

Frequently asked questions

How quickly will my request be reviewed?
We review each request promptly and will contact you by email with the next step.

What information is important?
Your email address or order number is sufficient. With additional details, we can help you more quickly.