Delivery of Digital Premium Memberships

We deliver digital Premium memberships after successful payment. Your login details and activation information are transmitted securely and encrypted.

How you receive your order

• Once payment is complete, we will immediately send you an order confirmation by email. It contains your order number and an overview of the products purchased.
• Immediately afterwards, usually within a few minutes, you will receive a separate email with your login details or activation instructions.
• Depending on the product, you will receive a username and password, an activation code, a special activation link, or instructions for setting up your Premium access.
• For some Premium services, you will need to create a new account or use an existing account for activation.

Access in your customer account

We securely store your purchases and login details in your PremiumElite customer account. If you can no longer find the email, log in and open the “My Purchases” section to access your purchased products.

Frequently asked questions about delivery

How quickly will I receive my login details?
Usually immediately after successful payment, but no later than within 24 hours.

What can I do if I have not received my login details?
First, check your spam folder. If you cannot find an email within 24 hours of purchase, please open the live chat immediately.

Can I receive login details by phone?
No. For security reasons, we send login details exclusively by email or through your customer account.

I entered an incorrect email address. What now?
Please open the live chat immediately. After checking your order, we can send the login details to the correct email address.

Further help

If you have any further questions about your order, our live chat will be happy to help.