View Order with Order Number and Email

On this page, you can quickly access your order. To do so, enter your order number and the email address you used when placing the order.

How the order lookup works

• Enter your order number.
• Use your email address.
• Click “View order” to display your order.

Important note about the order number

• The Short ID is the first 8 characters of your order ID.

Where to find your order number

• We do not have a separate customer account.
• Your order number is in the email you received from us after purchase.

If you can’t find the email

• Also check your spam or promotional folder.
• Search your inbox for the purchase or confirmation email.

What we use the data for

• We use this information only to display your order.

Note

• If you contact us about an order, the order number from the email helps us the fastest.

If you need help

• Open the Live-Chat if you need support with the order lookup.

FAQ

What data do I need for the order lookup?
You need your order number and your email address.

What is the Short ID?
The Short ID consists of the first 8 characters of your order ID.

What is my data used for?
We use it only to display your order.

What should I do if I get stuck?
Use the Live-Chat for direct help.