Delivery of Digital Premium Memberships

We deliver digital Premium memberships after successful receipt of payment. Your data is transmitted securely and in encrypted form.

How to receive your login details

• After purchase, we process your order automatically, for most payment methods immediately after checkout.
• You will first receive an order confirmation by email with your order number and an overview of the products you purchased.
• Immediately afterwards, you will usually receive a separate email within a few minutes containing your login details or activation instructions.

Possible delivery methods

• Direct login details such as username and password
• Activation codes for existing accounts
• Links to activate your membership
• Instructions for setting up your Premium access

Depending on the product, you may need to create a new account or use an existing account to activate your Premium access.

Login details in your customer account

We securely store your purchases and login details in your customer account. If you can no longer find an email, log in and open the “My Purchases” section.

Frequently asked questions

How quickly will I receive my login details?
Usually immediately after successful receipt of payment, and no later than within 24 hours.

I have not received my login details – what can I do?
First, check your spam folder. If you cannot find an email within 24 hours, please open our live chat directly.

Can I receive login details by phone?
No. For security reasons, we send login details exclusively by email or through your customer account.

I entered an incorrect email address – what now?
Please open our live chat directly. After verifying your order, we can send the login details to the correct email address.

Further help

If you have any further questions about your order, our live chat will be happy to help.