Delivery of Digital Premium Memberships

We deliver digital premium memberships after successful payment. Your information is transmitted securely and in encrypted form.

How you receive your login details

• Once your payment has been completed successfully, we process your order automatically. For most payment methods, this happens immediately after purchase.
• You will promptly receive an order confirmation by email with your order number and an overview of the products purchased.
• Immediately afterwards, usually within a few minutes, we will send you a separate email with your login details or activation instructions.

Possible delivery formats

• Direct login details such as username and password
• Activation codes for existing accounts
• Links to activate your membership
• Instructions for setting up your premium access

Depending on the product, you may need to create a new account or use an existing account to activate your premium access.

Access through your customer account

We securely store your purchases and login details in your customer account. If you can no longer find the email, log in and open the “My Purchases” section.

Frequently asked questions about delivery

How quickly will I receive my login details?
Usually immediately after successful payment receipt, and no later than within 24 hours.

I have not received my login details – what can I do?
First, check your spam folder. If you cannot find an email with your login details within 24 hours, please open the live chat directly.

Can I receive login details by phone?
No. For security reasons, we send login details exclusively by email or through your customer account.

I entered the wrong email address – what now?
Please open the live chat directly. After checking your order, we can send the login details to the correct email address.

Further help

If you have any further questions about your order, our live chat will be happy to help.