Super Duolingo: Fix activation issues

Super is missing after an update or the link has expired

This can happen, and it can be fixed. Your learning progress, XP, and streak will remain intact.

Fastest option: Send us your Duolingo username (the @name from your profile, not your email address or display name) and your order number or the email address used for the order via chat or at info@plusfox.de. We’ll then activate Super Duolingo manually. Here’s how to find your username.

You can also start the reactivation yourself: Go to plusfox.de/duohelp, enter your order number and order email, select your Duolingo profile, then accept the new invitation in the Duolingo app. We usually process this within 24 hours.

Activation won’t load or is taking a long time

Send us your Duolingo username and order number via chat, and we’ll check the activation and manually approve it if needed. Here’s how to find your username.

• Once you confirm, processing starts automatically as soon as the system is available. This takes up to 24 hours, and often much less. The status page updates automatically, so you don’t need to submit anything again.
• If the page gets stuck at the code or profile search step, reload it or open the link in another browser.
• If you see “This code is already being processed,” your request is already underway. Please don’t submit it again.
• If you see “There is already an open request for this Duolingo username,” please wait until it’s completed.

Activation is complete, but Super isn’t active

• Accept the invitation: Super becomes active only after you accept the family invitation in the Duolingo app or through the email from Duolingo. Check your spam folder, too.
• Check the account: Make sure you’re signed in to the exact account you selected in the app.
• Reload the app: Fully close the Duolingo app, then reopen it.

I already have my own Duolingo subscription

If another Super or Max subscription is still active on your account (for example, directly through Duolingo, the App Store, or Google Play), you won’t be able to accept the invitation. Cancel your existing subscription and wait for it to expire. After that, our access can be activated seamlessly. Your activation code will remain valid in the meantime.

“This code has already been successfully redeemed”

The code has already been used for an account. Check the Duolingo app to see if an invitation is waiting. If you didn’t redeem the code yourself, contact us.

I didn’t receive an order email

Check your spam and promotions folders. The activation link is also in your order confirmation. If you can’t find either, contact us using the email address you used to place your order.

Support

If none of this helps, email info@plusfox.de with your order number, order email, and Duolingo username. Then we can look into your case directly.