Request a cancellation or refund

You can request a cancellation or refund from us. An email or your order number is all we need. The more details you provide about your request, the faster we can help you.

Review of your request

We review every request individually and get back to you by email promptly with the next steps. Statutory claims, technical troubleshooting, and possible goodwill solutions are reviewed separately. Refunds are not issued automatically.

Digital content and the right of withdrawal

For digital content that is not supplied on a physical medium, your right of withdrawal may expire under Section 356(5) of the German Civil Code (BGB). This applies if we have begun fulfilling the contract, you gave your prior consent for us to start before the withdrawal period expires, and you confirmed that you would lose your right of withdrawal once performance begins.

Access or functionality issues

If you have access or functionality issues, we will first review support and remedy options.

Before initiating a payment reversal

Please contact us before initiating a chargeback, a PayPal dispute, a Klarna dispute, or another payment reversal. Unjustified payment reversals may be reviewed for legal action.

Reversal and processing costs charged by payment service providers or their banking and payment partners—especially Klarna, PayPal, credit card companies, or other acquirers—are regularly at least EUR 43.75. You may provide evidence that no loss or a substantially lower loss was incurred.

FAQ

What information do you need for my request?
An email or your order number is sufficient. Additional details help us review your request faster.

When will I receive a response?
We will review your request promptly and get back to you by email.