Support via Live Chat and Help Center
Updated on 08 November 2026
Our support is available via Live Chat and the Plusfox Help Center. We no longer use a separate contact form or public ticketing system.
How to get help
- Live Chat: Start a chat if you need personal assistance with orders, products, payments, or your account.
- Help Center: Search our knowledge base for guides and direct answers.
- Send details directly: You can send order numbers or screenshots in the chat so we can better understand your request.
Frequently asked questions
How can I track my order status?
After your purchase, you’ll receive an order confirmation by email with a link to the current status. You can also find your order status in your account under “My Orders.”
How do I access my digital product?
Once your payment is successful, we’ll immediately send you an email with login details or download links for the digital products you purchased. You can also find this information in your customer account.
What should I do if I have a problem with my purchase?
If you’re experiencing technical difficulties or have questions about your product, please use Live Chat. Your request will be sent directly to our current support system.
Can businesses buy products in larger quantities?
Yes. We offer special terms for business customers. Please use Live Chat so we can forward your request directly.