Shipping Information | Plusfox

Information about delivery of your digital premium memberships

After successful payment, you will receive your digital products immediately.

All login details are sent directly to the email address you provided.

All information is transmitted securely using encryption.

## How to receive your digital premium memberships

Once your payment has been completed successfully, our automated system begins processing your order. For most payment methods, this happens immediately after purchase.

You will receive an order confirmation by email right away, containing all the important information about your purchase, including your order number and an overview of the products you purchased.

Immediately after your order confirmation, usually within a few minutes, you will receive a separate email with your login details or activation instructions.

Depending on the type of product purchased, delivery may take the following forms:

- Direct login details (username/password) - Activation codes for existing accounts - Special links to activate your membership - Detailed instructions for setting up your premium access

For some premium services, you may need to create a new account or use an existing account to activate your premium access.

All your purchases and login details are securely stored in your Plusfox customer account. This means you can access them at any time, even if you can no longer find the email containing your login details.

To access your purchased products, simply log in to your account and go to the "My Purchases" section.

### How quickly will I receive my login details?

Your login details are usually delivered immediately after your payment has been received successfully, and no later than within 24 hours.

### What should I do if I don't receive my login details?

If you haven't received an email with your login details within 24 hours of your purchase, please check your spam folder first. If you can't find the email there, please open the live chat directly.

### Can I receive my login details by phone?

For security reasons, we send login details exclusively by email or through your customer account. It is not possible to provide them by phone.

### What happens if I entered my email address incorrectly?

If you accidentally entered an incorrect email address when placing your order, please open the live chat directly. After verifying your order, we can send the login details to the correct email address.

Our live chat team will be happy to help with any other questions about your order.