Delivery of Digital Premium Memberships

We deliver digital premium memberships after successful payment. Your data is transmitted securely using encryption.

How to receive your login details

• Once your payment is complete, our automated system begins processing your order. For most payment methods, this happens immediately.
• First, you’ll receive an order confirmation by email with your order number and an overview of the products you purchased.
• Next, you’ll receive your login details or activation instructions in a separate email — usually within a few minutes.

Delivery methods

Depending on the product, we’ll send you:

• login details such as a username and password,
• activation codes for an existing account,
• special links to activate your membership, or
• instructions for setting up your premium access.

For some premium services, you’ll need to create a new account or use an existing account to activate your membership.

Access in your customer account

We securely store your purchases and login details in your Plusfox customer account. If you can’t find the email, log in and open the “My Purchases” section to access the products you purchased.

Frequently asked questions about delivery

How quickly will I receive my login details?
Usually right after successful payment, and no later than within 24 hours.

What can I do if I don’t receive my login details?
First, check your spam folder. If you can’t find an email within 24 hours, please open the live chat right away.

Can I receive my login details by phone?
No. For security reasons, we only send login details by email or through your customer account.

I entered the wrong email address. What should I do?
Please open the live chat right away. After we’ve checked your order, we can send the login details to the correct email address.

More help

If you have any other questions about your order, our live chat team can help.