General Terms and Conditions | Plusfox

GATE READY Limited 31/F, Tower Two, Times Square, 1 Matheson Street Causeway Bay, Hong Kong Director: Register: Hong Kong Business Registration Company No: 76175940 E-Mail: info@plusfox.de

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded between GATE READY Limited, 31/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong (hereinafter "Provider") and the customer (hereinafter "Customer") via the Provider's website.

1.2 These GTC apply exclusively. Any differing, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if and to the extent that the Provider has expressly agreed to their applicability.

2.1 These GTC cover the sale and delivery of digital products and services, in particular premium memberships and access credentials for various online services (hereinafter collectively referred to as "Products").

2.2 The Products offered by the Provider are described in full on the website. The Provider reserves the right to make changes to its range of Products.

3.1 The presentation of the Products on the website does not constitute a legally binding offer, but an invitation to submit an offer.

3.2 The Customer may submit an offer via the integrated online ordering system. After entering their personal details, the Customer submits a legally binding contractual offer for the Products in the shopping cart by clicking the "Buy now" button.

3.3 The Provider may accept the Customer's offer within five days by sending the Customer an order confirmation by email or by delivering the Products ordered to the Customer.

4.1 The prices stated are final prices and include statutory VAT.

4.2 The Customer may pay by credit card, PayPal or other payment methods offered on the website.

4.3 Payment is due immediately upon conclusion of the contract, unless otherwise agreed.

5.1 Digital content is delivered by sending the relevant access credentials or download links by email to the email address provided by the Customer.

5.2 Delivery usually takes place immediately after receipt of payment, but no later than within 24 hours.

5.3 The Customer is responsible for ensuring that their email inbox is operational and that emails from the Provider are not blocked by spam filters.

6.1 The Customer generally has a statutory right of withdrawal.

6.2 For digital content not delivered on a physical data carrier, the statutory right of withdrawal may expire pursuant to § 356 para. 5 BGB once we have begun performing the contract, the Customer has expressly agreed that performance will begin before the withdrawal period expires, and the Customer has confirmed that they thereby lose their right of withdrawal. Regardless, we assess incoming requests individually with regard to statutory claims, technical issues and possible goodwill solutions.

6.3 If the Customer has questions about access, activation, charges or an intended withdrawal, they are asked to contact the Provider's support team via live chat first, before initiating a payment reversal (e.g. chargeback, PayPal dispute, Klarna dispute or other chargeback).

6.4 A payment reversal initiated without a valid legal basis may, in individual cases, be deemed unjustified or abusive and may be subject to legal review. The Customer's statutory rights, particularly in the case of a valid withdrawal, valid termination of the contract, rights relating to defects or other mandatory consumer protection rights, remain unaffected.

- You can notify us of your wish to return an item via the online withdrawal form or live chat. - Refunds required by law or contract are generally issued within 7 business days via the original payment method.

## 7. Statutory Liability for Defects, Guarantee

7.1 Statutory liability for defects applies.

7.2 The Provider does not grant the Customer any guarantees in the legal sense, unless these are expressly promised in the order confirmation.

7.3 In the event of access, activation or functionality issues, the Provider must first be given the opportunity to investigate and provide subsequent performance pursuant to §§ 327i, 327l BGB, where provided for by law.

7.4 If the Provider incurs additional bank, payment or processing costs as a result of an unjustified payment reversal culpably initiated by the Customer, the Provider may claim these costs as damages. The chargeback and processing costs regularly charged for this purpose by payment service providers or their banking and payment partners, particularly Klarna, PayPal, credit card companies or other acquirers, are generally at least EUR 43.75. The Customer is expressly permitted to prove that no damage occurred or that the damage was significantly lower.

8.1 The Provider shall have unlimited liability for damages resulting from injury to life, body or health caused by a breach of duty by the Provider, its legal representatives or vicarious agents, as well as for other damages resulting from an intentional or grossly negligent breach of duty by the Provider, its legal representatives or vicarious agents.

8.2 For damages resulting from a slightly negligent breach of material contractual obligations, the Provider shall only be liable up to the amount of the foreseeable damage typical for the contract, unless the Customer's claims for damages arise from injury to life, body or health.

The collection, processing and use of the Customer's personal data are carried out in accordance with the Provider's Privacy Policy.

## 10. Applicable Law and Place of Jurisdiction

10.1 These GTC and all legal relationships between the Provider and the Customer are governed by the laws of the Federal Republic of Germany, excluding international uniform law, in particular the UN Convention on Contracts for the International Sale of Goods.

10.2 If the Customer is a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the Provider's registered office in Leeds, England.

11.1 Should any provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

11.2 Amendments or additions to these GTC must be made in writing. This also applies to the waiver of this written form requirement.